Thank you for choosing to purchase home decor products from our website. We strive to ensure that every customer enjoys a satisfying shopping experience. If you are not satisfied with the items you have received, or if the items exhibit quality issues, shipping damage, or other problems, you may request a return or exchange in accordance with this Return and Exchange Policy.
Return and Exchange Period
Customers may request a return or exchange within 30 days of receiving their items. Requests submitted more than 30 days after receipt cannot be processed. To safeguard your rights and interests, please contact us as soon as possible after discovering any issues.
Return and Exchange Conditions
Items requested for return or exchange must remain in good condition, and—whenever possible—should retain their original packaging and accompanying accessories.
Returns or exchanges may be requested under the following circumstances:
The item has quality defects.
The item was damaged during shipping.
The received item does not match the order details.
An incorrect item was received.
The item exhibits obvious defects or damage.
For returns requested due to personal reasons, the item must remain in an unused condition and be suitable for resale.
Returns or exchanges are not supported under the following circumstances:
The item has been damaged due to human error or misuse.
The item shows obvious signs of use.
The item is missing its original packaging or essential accessories.
The request is submitted more than 30 days after receipt (exceeding the return/exchange period).
The item is returned directly without prior authorization.
Return Request Process
To request a return or exchange, please contact our Customer Service Team and provide your order details along with a description of the issue. If the item is damaged, defective, or does not match your order, we recommend providing relevant photographs to assist with the review process.
Upon receiving your request, we will verify the provided information and provide you with further instructions regarding the return or exchange procedure.
Refund Policy
Once we have received the returned item and completed our inspection, if the item meets the eligibility criteria for a refund, we will approve your refund request.
Refunds will be issued to your original payment account within 3 business days after the request has been approved. The actual time it takes for the funds to appear in your account may vary slightly depending on the processing speeds of your bank, credit card issuer, or payment service provider.
Handling of Shipping Damage
If your item is damaged during transit, please contact us immediately upon receipt, providing photographs of the damaged item and your order details. We will verify the situation as quickly as possible and offer an appropriate resolution.
Order Cancellation
Once an order has been submitted, we begin processing it as quickly as possible. If you wish to cancel an order, please contact us immediately. If the order has not yet been shipped, we will assist you in canceling the order and processing a refund. Orders that have already been shipped must be processed in accordance with our return procedure.
Contact Us
If you have any questions regarding our return, exchange, or refund policies, please feel free to contact Thomas Bergman. We will do our utmost to provide you with timely and effective assistance, ensuring that your shopping experience remains as worry-free and seamless as possible.
We value the satisfaction of every customer and are committed to providing fair, transparent, and efficient after-sales service. Thank you for your support and trust.
Due to sustained losses, the merchant has decided to clear out inventory at a loss.